Policies

Policies

Appointments

Please arrive 10 minutes prior to your appointment. We schedule appointments according to our specialists’ availability and specialty. If you are running late, please let us know, and we will do our best to accommodate you. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all of our clients, treatments are completed as scheduled.

Thank you for your consideration and understanding. Gratuities are not included in the price of services and are greatly appreciated. Suggestions are always welcome. We look forward to serving you!

Teamwork

As professionals, we recognize the need for change from time to time. Please do not assume a service provider’s feelings will be hurt if you try another team member. We are all here to make sure you have a pleasant experience.

Future Appointments

To Ensure your desired appointment date and time, we recommend that you reserve your next service prior to leaving the salon.

Late/No Show Policy

In consideration of other clients and our staff, it is important that you arrive on time for your appointment. If it is determined that you arrived late, you may be asked to reschedule or be taken by another stylist. If you need to cancel your appointment, please allow 24 hours notice, so that we can offer your time to another client.

Children

Due to chemicals, sharp instruments, hot appliances and for the comfort of all clients, children and infants must be closely supervised by a parent. We recommend arranging childcare so that you can relax during your visit.

Return Policy

We will gladly exchange or refund (accompanied by a receipt) all retail items returned within 60 days.

Insufficient Funds

$25.00 charge for all Insufficient Funds.

Payment Types

We accept Cash, Checks, Visa, Mastercard & American Express; as well as Touché Salon Giftcards & Mainstreet Gift Certificates.

Proud Members of

  • The Salon Association
  • National Cosmetology Association
  • Mainstreet Libertyville, Inc.

Prices and hours are subject to change without notice.